At AegisWard® we believe that excellence in customer service is possible.
We support companies to regularly identify measurable areas of their customer service and continually verify that their customer service meets expectations.
Competition in the market is intense and customers always prefer unique, honest and friendly shopping experiences, even the smallest change in your service and/or product can produce big results that can be positive or negative. Our team specializes in experiencing your services just as any everyday customer would to provide the best recommendations for optimization in order to maintain the loyalty of consumers.
Our solutions mitigate the subjectivity that always exists when evaluating customer service, integrating state-of-the-art audiovisual tools that are imperceptible to the evaluated employees.
TRUSTY SERVICE® is our solution for customer service audits.
AegisWard® offers customer service audits for clients that offer products in physical and digital locations (retail of all types, automotive distributors, etc.).
Through trained personnel and the best software in the industry, we evaluate and document with video the customer journey of any channel and point of contact.
The AegisWard® Advantage
Our team has extensive professional experience, academic preparation in the best universities worldwide and continuous training.
Reliable & Accurate
The accurate and reliable information companies obtain from our solutions support key business definitions that allow continuous improvement.
Our global scale has allowed us to create optimized processes supported by ML/AI in order to minimize response times in our operation.
Our technological platforms are among the most secure in the industry, with certifications and security ratings even higher than those of banking institutions.